A local family installed a home security system to be safe, but let’s say when they were finally sorry, they contacted Solve It 7. Brandon Gunnoe has the story.
The alarm from Nick’s new security system was loud and clear.
But he says it would often trip when it shouldn’t.
“It just wasn’t working out very well,” Nick said.
He had the opposite problem with a surveillance camera in his yard.
It wouldn’t continue.
“It would just never work,” Nick said.
So Nick called his home security company.
“They kept sending techs out and it still wasn’t working,” Nick said.
Nick found this alarming.
He travels a lot for work and wanted to protect his family.
“My wife is staying home with our two little ones,” Nick said.
After several calls to the company, Nick says they offered him a deal for his problems: an account credit so he gets free service for a few months.
“We said, ‘Well, if it’s going to be free, we’ll take care of it,'” Nick said.
But soon Nick had a new problem.
“They said our account was overdue,” Nick said.
Nick received this collection notice for 31 hundred dollars.
“I was beyond shocked,” Nick said.
So he contacted Solve It 7.
“I know you’ve helped so many people,” Nick said.
We contacted the security company and soon a representative emailed us saying:
We have corrected the error, cleared the collections and apologize for the inconvenience.
“I’m very, very grateful to Solve It 7,” Nick said.
The company also fixed Nick’s system and offered him a year of free monitoring.
His alarm no longer goes off accidentally and he can see his front yard through his surveillance system.
“We couldn’t have done it without you guys,” Nick said.
Do you feel like you have sounded the alarm about a problem and no one is listening to you? Let’s try to help.
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