What is it and how does it work?


(Pocket-lint) – Mobile network EE has announced a partnership with Verisure which sees it enter the home security market.

Available only to EE customers – for now – the first phase of the partnership sees the two organizations collaborate to offer a 24/7 monitored home alarm package under a service called “EE Smart Home Security, powered by Verisure”.

Here’s everything you need to know about EE Smart Home Security, powered by Verisure, including what it is, what packages are available, and how it works.

What is EE Smart Home Security, powered by Verisure?

The idea behind the collaboration between EE and Verisure (the company that owns Arlo) is to make home security more accessible to UK homes.

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Typically, home security systems are expensive to install and they also come with an ongoing monthly cost, which puts them out of reach for some. There are, of course, the DIY options from companies like Arlo, Ring, and Google Nest where you install security cameras and monitor them yourself, but that’s a slightly different concept of a security system. monitored alarm.

EE’s General Manager of Consumer Marketing, Christian Thrane, told Pocket-lint, “We want to get into the market and make it transparent and accessible to everyone to get a premium solution without the upfront cost. That’s good. sure differentiation from what is established players like ADT and this end of the market [offer].

“It’s a non-DIY solution [though]. You bring in a professional, install it, link it to your insurance so you can get a better insurance deal, monitoring it properly and taking action if something has happened. [This] is very different from having a camera that lets you see something happen. In that case, you could be out and now you have someone professional examining it and calling emergency services if needed.”

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How does the EE Smart Home Security System, powered by Verisure work?

EE smart home security, powered by the Verisure system, comes in two packages – more on those below – both seeing an alarm system installed by a Verisure security engineer, after which it is monitored 24 hours a day and 7 days a week through the Verisure Alarm Receiving Center. You can talk to the alarm center at any time using the SOS function, but there’s also professional monitoring – with a target response time of 60 seconds.

You don’t need any special doors or windows to have the EE Smart Home Security, powered by the Verisure system, and you don’t install the equipment yourself.

According to Christian Thrane, general manager of consumer marketing at EE: “Verisure’s solution would see if someone breaks or tampers with your windows and door and they could see if someone enters your home and it would take pictures and contact you, as well as the emergency services”.

Thrane explained to us that the system was a “monitoring solution” so you’re paying for “constant monitoring of your home”. For example, if the alarm goes off, still images will be taken. You will be contacted and the person on the other end of the phone will tell you what they see. You might then realize it’s your dog for example, and the alarm will be canceled once you confirm there is no threat. Of course, if there is a threat, the police will be called.

The hardware comes with a lifetime warranty and you lease the hardware during your contract. If anything were to happen or there was a fault, Verisure will come out and replace it.

What packages are available as part of EE Smart Home Security, powered by Verisure?

Two packages are initially available for EE Smart Home Security, powered by the Verisure service, one for apartments and the other for houses.

Both have an upfront fee of £50, followed by a 24 month contract, the cost of which you can add to your mobile bill if you wish.

Both packages – Essentials for Flats and Essentials for Houses – come with an alarm monitored 24/7 by the Verisure Alarm Receiving Center, an SOS button, the My Verisure app, a wireless kit and safety deterrent signs.

The Essentials for Flats package also includes two shock sensors – designed to detect intruders before they enter the home, two StarKeys to control the alarm, a camera detector to take video and images to verify security. intruder, a central unit with 4G and Wi-Fi connectivity and a VoicePad with a 105 OB siren and keypad to control the alarm and direct voice connectivity to Verisure’s alarm receiving center.

The Essentials for Houses package offers the same as the Essentials for Flats package, but instead of two shock sensors, you get six.

Costs of the Essentials for Flats Package £25 per monthwhile the Essentials for Houses package costs £30 per month.

Optional add-ons are also available for the Essential for Houses package, with the kit provided by Arlo. You can add a smart doorbell for an extra £7 a month, a smart video doorbell and smart cameras for an extra £18 a month or a smart video doorbell, smart cameras and smoke monitors for an extra £25 a month.

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Do you have to be an EE customer?

Yes, initially EE Smart Home Security packages, powered by Verisure, are only available for EE mobile customers.

EE’s general manager of consumer marketing, Christian Thrane, told Pocket-lint that the company plans to expand in the future: “To start, you will need to be an EE customer to qualify for these offers. You will need to to be a Mobile EE Client to begin with, but we have the ambition to expand that very clearly”.

The packages will be in addition to your monthly contract. Thrane couldn’t say if the smart home security plans could possibly be bundled with network phone contracts, but for now there are the two plans available that we mentioned above, which would represent an additional cost for a current mobile contract.

When is the EE Smart Home Security, powered by Verisure system available?

The EE Smart Home Security System, powered by the Verisure System, is available now through the EE website.

When asked, the company expected there to be a short lead time to install the system, suggesting days rather than weeks or months, depending on its popularity.

Written by Britta O’Boyle.

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